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Unlock the potential of your business with the Community Navigator Program, your gateway to essential contacts and resources for every stage of your entrepreneurial journey. Whether you're just starting out or seeking to expand, our tailored services cater to your specific needs, empowering you to thrive in the dynamic landscape of Illinois business. Partnering with the Illinois Small Business Development Center (SBDC), we provide invaluable connections and guidance to navigate the complexities of entrepreneurship. Don't embark on this journey alone—reach out to our specialists who are dedicated to helping you succeed, all at no cost to you.
Below is a schedule of upcoming events.
Discover an enriching no-cost workshop hosted by ZingTrain, renowned for its expertise in business management and customer service training. Attendees will acquire practical skills tailored to address regional challenges, fostering immediate applicability to their businesses. The interactive format encourages active participation through engaging activities and discussions. Investing in professional growth has never been easier, with valuable insights and strategies at your fingertips. Register now to secure a spot and enhance your business skills!
This workshop, we’ll delve into essential topics such as Appreciation Exercises, Extra Mile Brainstorming, Handling Complaints through Role-Play, Mastering the Stages of Learning a Skill, Harnessing the Power of Language, and Elevating Service over the Phone. Join us as we explore ‘The Art of Giving Great Service’ together!
By the end of this session, participants will be able to:
Adapt Zingerman’s renowned customer service approach to their own business or organization.
Utilize innovative tools and techniques, including role-plays, to strengthen internal customer service initiatives.
Access a supportive network of peers to overcome challenges and obstacles effectively.
June 17th, 2024 - One workshop, two locations. No-cost to attend, but must register due to limited seating.
Marion - Kokopelli Golf Club
Registration 8:00 a.m.
Workshop from 8:30 a.m. - 12:30 p.m.
Register at: https://ilsbdc.ecenterdirect.com/events/39170bizhelp.siu.edu
Murphysboro - 17th Street Warehouse
Registration 3:30 p.m.
Workshop 4:00 p.m. - 8:00 p.m.
Register at: https://ilsbdc.ecenterdirect.com/events/39169